ARB Engineering Services Ltd Privacy Notice
This privacy notice explains how we handle personal data for our customers, website users, service partners, and suppliers. It also informs you about your rights, such as how to object to the use of your data, withdraw consent, or file a complaint.
Who does this notice apply to?
- Customers and potential customers
- Website users
- People who subscribe to newsletters or updates
We refer to these groups as “you” or “your.”
Our Approach to Privacy
We take your privacy seriously and ensure your personal information is kept secure. As a data controller, ARB Engineering Services Ltd follows these key principles:
- Transparency and Fairness: We’ll always tell you how we’re using your information and ensure it’s done fairly.
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Legal Basis: We use your data only when we have a valid reason, such as:
1. Your consent
2. Fulfilling a contract
3. Legitimate interests balanced with your rights - Data Sharing: We only share personal data when necessary and with security measures in place.
- Purpose Limitation: Your data is only used for the purposes we’ve informed you about.
- Data Minimization and Retention: We keep only what’s needed and dispose of it securely after use.
- Security: Your information is protected with proper security measures.
- Respecting Your Rights: We uphold your rights under data protection laws.
- International Transfers: We don’t transfer your personal data outside the UK without appropriate safeguards.
How We Use Your Personal Information
For Customers:
- What we collect: Your name, contact details, payment information, and any complaints you submit.
- Why we use it: To provide goods and services, communicate with you, and resolve issues.
- Legal basis: Fulfilling our contract with you, legitimate business interests, and legal obligations.
- Retention:: We keep purchase records for six years after the financial year of your order.
For Enquiries:
- What we collect: Your name, contact details, payment information, and any complaints you submit.
- Why we use it: To provide goods and services, communicate with you, and resolve issues.
- Legal basis: Fulfilling our contract with you, legitimate business interests, and legal obligations.
- Retention:: We keep purchase records for six years after the financial year of your order.
For Website Users:
- What we collect: Technical data like IP address, browser type, and website usage.
- Why we use it: To improve your experience and the performance of our website.
- Legal basis: Legitimate interest in providing an effective website.
- Retention::Data is kept only as long as necessary for the above purposes.
For Newsletter Subscribers:
- What we collect: Your name, contact details, and job title.
- Why we use it: To provide goods and services, communicate with you, and resolve issues.
- Legal basis: Fulfilling our contract with you, legitimate business interests, and legal obligations.
- Retention:: We keep purchase records for six years after the financial year of your order.
Direct Marketing:
We’ll only contact you with marketing messages if you’ve given us your consent or if you’re an existing customer. You can opt out at any time by contacting us at communication@arbeng.co.uk.
Sharing Your Personal Information
We don’t sell your data, but we may share it with:
- Service Partners: Such as insurers, contractors, and couriers
- Group Members: For reporting, restructuring, or IT support.
- Third Parties: For business transfers, legal obligations, or professional advice.
We ensure that all third parties protect your data and use it only for specific purposes.
International Data Transfers
We only transfer your personal data outside the UK if it’s necessary to fulfil a contract or legal obligation, ensuring proper safeguards are in place.
Security Measures
We protect your data through encryption, secure servers, and internal policies. Our staff receive training, and we review service providers to ensure they follow appropriate security measures.
Your Data Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (in certain situations)
- Transfer your data
- Object to data processing
- Restrict processing
- Withdraw consent at any time
For help with these rights, contact us at info@arbeng.co.uk.
Changes to this Privacy Notice
We may update this notice from time to time. If there are major changes, we will inform you and make the new notice available
